Privacy policy

Website Terms of Use

Welcome to the Expertgel website ( Expertgel (hereinafter referred to as “the Company”) operates an e-commerce website and provides related services in accordance with the terms of use and other relevant rules or announcements on this website. When a member completes the registration process on this website or starts using this service, it indicates that they have read, understood, and agreed to accept all the contents of this service agreement and fully accept the existing and future service items and content on this website.

1. Scope of Member Services

This website reserves the right to modify or change the content of the service agreement at any time. The modified content of the service agreement will be posted on the website, and this website will not individually notify members. It is recommended that members pay attention to such modifications or changes at all times. If a member continues to use this service after any modification or change, it is deemed that the member has read, understood, and agreed to accept such modification or change. Members must comply with the relevant laws and regulations of the Republic of China and the international Internet regulations and conventions. Attempts or acts to destroy, interfere with, or invade the data, functions, or systems on this website are not allowed. If a member does not agree to the above service agreement revisions or updates, or does not accept any other provisions of the service agreement, the member should immediately stop using the service. If you are not yet 20 years old, please read and agree to these website terms of use in the presence of your parent, guardian, or legal representative before proceeding with the subsequent shopping process. You and your legal representative or guardian agree that the subsequent shopping behavior on this website is necessary for daily life and that you have obtained the consent of your legal representative or guardian.

2. Member Account, Password, and Security

To ensure transaction security, this website will use the email address and mobile phone number provided in your basic information as your member account, and you will need to set a personal password for login identification. You may change your personal password regularly as needed to maintain the security of your account. You agree to take responsibility for the safekeeping and confidentiality of your account and password, including but not limited to not disclosing your account or password to any third party, not sharing your account or password with others, and logging out of this website in a timely manner. Except in the case of third-party illegal use that can be proven, you are responsible for all actions taken using your correct account and password and may not arbitrarily deny transactions. You hereby declare and warrant that the basic information provided on this website is correct and complete and that you will not use the information of others. If you provide any incorrect or false information for registration, this company has the right to suspend or terminate your account and refuse your use of this company’s services. If your account is stolen or misused, you should immediately notify the company to prevent further damage. The company will assist in suspending relevant transactions and subsequent use of the account, and will reset the password and reopen the account upon clarification of the account usage issue according to your request. This website may include links to other websites due to advertisements or other cooperative promotion activities. If you use such links to access other websites, the terms of use and privacy policies of this website do not apply. You may judge for yourself whether the relevant terms of the website are sufficient to protect your interests before deciding whether to use the services of that website, and this company is not responsible for or guaranteeing any external websites.

3. Privacy Policy of this Website

In order to provide related services and marketing purposes of our company, we collect, process, and use your personal data every time you make a transaction or participate in an event. Our company will comply with relevant laws and regulations on personal data protection, and will not illegally use your personal data except as stipulated in the Terms of Use, Privacy Policy of this website or legal regulations. However, in the following circumstances, our company may provide your personal data to relevant authorities or third parties who claim their rights have been infringed upon and present formal documents to judicial authorities: When required by laws and regulations or requested by inspection, police investigation, judicial authorities or other authorized agencies based on legal procedures. In emergency situations to protect the legitimate rights and interests of other customers or third parties. For the normal operation of the member service system. For necessary information generated by the financial flow, logistics, or other co-operators or cooperative partners of our company to provide related services. In the event of any violation of government laws and regulations or the Terms of Use of this website by the user. Members can exercise their rights under the “Personal Data Protection Act” to: Inquire, request to view or request to make copies of their personal data from our company. Request to supplement or correct their personal data, but appropriate explanatory documents should be provided. Request to stop collecting, processing, using or deleting their personal data. The member may be affected in their rights and interests if they refuse to provide personal data.

4.Intellectual Property Rights
All content on this website, including but not limited to: works, images, files, information, product photography, art illustrations, website architecture, program design, webpage design layout, trademarks, and other signs, are the property of the Company or related rights holders who legally own the intellectual property, and are protected by copyright law, trademark law, patent law, trade secret law, and fair trade law. Without prior permission or authorization from the Company or the rights holder, no one may use, reference or reprint any of the content to avoid infringement or legal responsibility.

5.Product Information Delivery
Changes to the Service and Newsletter and EDM Delivery Members agree that the Company may, as required by its business and actual circumstances, add, reduce, change or terminate the items or contents of related services provided by the website, without the need to notify members individually. Members agree that the Company may, based on actual execution, add, modify or terminate related activities, and choose the most suitable way to inform members. Members agree that the Company may periodically send newsletters or product information (EDM) to the email account registered by the member. When a member receives a message and refuses to receive marketing, the Company will stop sending marketing messages.

6.Secure Payment Mechanism
Our website is integrated with the most authoritative third-party institution in Taiwan (ECPay) to ensure the security of your personal and credit card information. Service Termination and Disclaimer We maintain the normal operation of our services using reasonable and generally accepted security measures and technologies. However, in the following circumstances, we reserve the right to suspend or interrupt all or part of our services, without any obligation to notify you in advance, and we assume no liability for any direct or indirect damages resulting from these circumstances: When we need to move, replace, upgrade, maintain or repair any related software or hardware equipment of our service. When a user violates government laws or our terms of use. When our service is interrupted or suspended due to interruptions in telecommunication or website company services, or other reasons beyond our control. When our service information is displayed incorrectly, forged, altered, deleted or extracted, or when the system is interrupted or unable to operate normally due to causes that are beyond our control and not obtained by us. When our service is stopped or interrupted due to other reasons beyond our control. We will make every effort to announce the possible suspension or termination of our website services due to foreseeable software and hardware maintenance in an appropriate manner on our website prior to the occurrence of such a situation.

7. Trading Behavior
When members use this service for trading, they should follow the mechanism provided by this website to confirm the quantity and price of the goods. Members agree that when ordering products using this service, this website reserves the right to refuse orders or cancel shipments until the transaction is confirmed by this website. After the member sends the order notification to this website, the system will automatically send an acceptance notification, but this notification is not an order confirmation. This website will inform the member separately whether the transaction is established. If the transaction conditions (including but not limited to specifications, content descriptions, and pictures) of the goods or services in the order are incorrect, this website may still refuse the order within two business days after the order is placed. If a member engages in any behavior that causes operational difficulties or damages to this website due to arbitrary returns or exchanges, order cancellations, or any behavior that this website considers inappropriate after using this service to order products, this website may reject the transaction or permanently cancel the membership depending on the situation. Refusal or termination of membership use Members agree that for the sake of maintaining transaction security, this website reserves the right to terminate the use of passwords, accounts (or any part thereof), or this service (or any part thereof) by members for any reason, including but not limited to lack of use or violation of the express provisions and spirit of this service agreement, or to remove and delete any “member content” within this service. In addition, members agree that if the use of this service (or any part thereof) is terminated, this website shall not be responsible to the member or any third party.

8. Effectiveness of this Agreement, Governing Law, and Jurisdiction
If any part of these Terms of Use is found to be invalid, it will not affect the validity of the remaining provisions. Your rights and obligations with us shall be governed by these Terms of Use and any other applicable policies or regulations posted on this website. In case of any disputes, you may contact our customer service as listed on this website for opinions and feedback. Your rights and obligations with us shall be interpreted and governed by the laws and regulations of the Republic of China and relevant norms and practices. If there are any incomplete provisions in our statements or terms, we will negotiate in good faith and settle the matter based on the principles of honesty, good faith, equality, and mutual benefit. If the negotiation fails, unless otherwise provided by law, both parties agree that the Taichung District Court of Taiwan shall have jurisdiction as the court of first instance.